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Printer Problems and Troubleshooting

For information on printing in the computer labs or for students using your own computer to print to public printers, see PC Prints.

How do I connect to a network printer?

For Windows OS:

  1. Go to the Start Menu.
  2. Click on Run.
  3. Type “\\printq1” (without the quotation marks).
  4. Click OK.
  5. Double-click on the printer you wish to use.

For Mac OS:

Call the Helpdesk at 865-4357 to have a work order entered for you. Someone will assist you in adding the printer.

My printer isn't printing. How do I fix it?


Try unplugging it and plugging it back in. Also try rebooting your computer. If it is still not printing, call the Helpdesk at 865-4357.

Where can I get a new ink cartridge?

Toner for laser printers can be requested through the Helpdesk at 865-4357. Ink for inkjet (HP Deskjet or HP Officejet) printers should be purchased through WB Mason.

Can I print to the public printers in the computer labs or Library from my own computer?


Yes! See the PC Prints page for more information.

Catholic and Dominican

What does it mean to be a Catholic and Dominican college? We invite you to explore this question and the distinctive mission of Providence College.
About Providence College's Catholic and Dominican Identity