Printer Problems and Troubleshooting
For information on printing in the computer labs or for students using your own computer to print to public printers, see PC Prints.
How do I connect to a network printer?
For Windows OS:
- Go to the Start Menu.
- Click on Run.
- Type “\\printq1” (without the quotation marks).
- Click OK.
- Double-click on the printer you wish to use.
For Mac OS:
Call the Helpdesk at 865-4357 to have a work order entered for you. Someone will assist you in adding the printer.
My printer isn't printing. How do I fix it?
Try unplugging it and plugging it back in. Also try rebooting your computer. If it is still not printing, call the Helpdesk at 865-4357.
Where can I get a new ink cartridge?
Toner for laser printers can be requested through the Helpdesk at 865-4357. Ink for inkjet (HP Deskjet or HP Officejet) printers should be purchased through WB Mason.
Can I print to the public printers in the computer labs or Library from my own computer?
Yes! See the PC Prints page for more information.