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Service Statement

 
iHelp strives to provide effective resolutions to daily challenges and to support Providence College faculty, student and staff productivity. We achieve this through:

 
  • Improved communication processes
  • Increased "first contact" resolution rate
  • Tiered patron-focused support
  • Shortened service response time
  • End-to-end patron support
  • Expanded iHelp team knowledge of productivity tools
  • Self-help solutions through Internet and Intranet sites
  • Increased face-to-face training opportunities
  • Teaching, learning and research consultation services

Contact

HelpDesk


helpdesk@providence.edu
Accinno Hall, Room 115
865-HELP (865-4357)

 

Media Services


ams@providence.edu
Feinstein Center, Room 300/301/310
865-4AMS (865-4267)

     

Library


askalibrarian@providence.edu
865-1993

 

Sakai


sakaihelp@providence.edu

Catholic and Dominican

What does it mean to be a Catholic and Dominican college? We invite you to explore this question and the distinctive mission of Providence College.
About Providence College's Catholic and Dominican Identity